Privacy Policy

1. Information We May Collect

FixDQ may collect information that users provide directly, as well as limited technical information collected automatically when the website is used.

Information users may provide

• Name or business name
• Email address
• Phone number, if submitted through a form
• Messages, questions, or support requests
• Account information, if accounts are offered
• Payment-related information, if paid products are purchased
• Information submitted through forms, tools, or downloads

Information collected automatically

• IP address
• Browser and device information
• Pages visited
• Approximate location information based on technical data
• Referral source, such as search engines or social media
• Website performance and usage information

2. How We Use Information

FixDQ may use collected information to operate the website, respond to users, improve services, provide training resources, process purchases, and maintain website security.

• To provide website content and services
• To respond to user questions or requests
• To improve FixDQ pages, tools, training, and resources
• To process orders, downloads, or paid digital products
• To maintain website security and prevent abuse
• To understand how users interact with the website
• To comply with legal, tax, business, or security obligations

3. Cookies and Analytics

FixDQ may use cookies, analytics tools, tracking technologies, or similar tools to understand website traffic, improve user experience, monitor performance, and help users navigate the site.

These tools may collect information such as browser type, device type, pages visited, time spent on pages, referral sources, and general usage patterns.

Users may be able to limit or block cookies through their browser settings. Some website features may not work properly if cookies are disabled.

4. Third-Party Services

FixDQ may use third-party services to support website hosting, analytics, payment processing, email communication, security, maps, search features, social media links, or other website functions.

Third-party services may collect or process information under their own privacy policies. FixDQ is not responsible for the privacy practices, policies, content, or security of third-party websites or services.

5. Payments and Digital Products

If FixDQ offers paid products, downloads, subscriptions, reports, or digital training materials, payment information may be handled by a third-party payment processor.

FixDQ does not intend to store full credit card numbers on its own website servers. Payment processors may collect and handle payment information according to their own terms and privacy policies.

6. Roadside, Permit, Training, and Compliance Tools

Some FixDQ tools may ask users to enter information related to location, route, vehicle type, permit questions, compliance questions, or training needs.

This information may be used to provide relevant results, improve the tool, troubleshoot issues, or better understand what users need. Users should avoid submitting sensitive personal information unless it is required for the specific service being used.

7. How Information May Be Shared

FixDQ does not sell user personal information as a normal business practice. Information may be shared only when reasonably necessary to operate the website, provide services, comply with law, protect users, or support business operations.

• With service providers that help operate FixDQ
• With payment processors for purchases
• With analytics or security providers
• When required by law, court order, or legal process
• To prevent fraud, abuse, security threats, or misuse
• As part of a business transfer, merger, or restructuring

8. Data Security

FixDQ uses reasonable measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure. However, no website, internet transmission, database, or online system can be guaranteed to be completely secure.

9. Data Retention

FixDQ may retain information for as long as reasonably necessary to provide services, maintain records, comply with legal or tax obligations, resolve disputes, improve the website, prevent abuse, or support business operations.

Anonymous messenger visitors receive a random temporary Visitor number. FixDQ uses the browser session to restore that number for up to 24 hours after the visitor's most recent messaging activity. Support messages and related moderation records are retained for 12 months after the last message unless a legal hold, security investigation, or applicable law requires longer retention.

10. User Choices and Requests

Users may request access, updates, correction, or deletion of certain information where applicable. Some information may need to be retained for legal, security, tax, fraud-prevention, or business record purposes.

Users can also manage cookies through browser settings and may unsubscribe from optional marketing emails if those are offered.

11. Children's Privacy

FixDQ is intended for commercial drivers, motor carriers, transportation businesses, and adults seeking compliance-related information. FixDQ is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

12. External Links

FixDQ may link to government websites, FMCSA resources, state agencies, service providers, social media platforms, payment processors, or other third-party websites.

Once users leave FixDQ, the privacy policies and terms of those third-party websites apply.

13. Changes to This Privacy Policy

FixDQ may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised update date. Continued use of FixDQ after updates means users accept the revised policy.

14. Contact

Questions about this Privacy Policy or privacy-related requests can be sent through the contact method provided on FixDQ.